General Terms & Conditions

Effective Date: January 30, 2025

1. Introduction

Welcome to Hooves (www.hooves.in), operated and promoted by Excellent Online ("we", "us", "our"). These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing our website or purchasing from us, you agree to these Terms. If you do not agree, please do not use our services.

2. Eligibility

  • You must be at least 18 years old and legally capable to enter binding contracts under Indian law to use our website or make purchases.
  • If you are acting on behalf of a company or entity, you confirm your authority to bind such entity.

3. Products & Orders

  • Product descriptions, images, and prices are subject to change without notice.
  • We reserve the right to refuse or cancel any order for reasons such as errors in information or suspected fraudulent activity.
  • By placing an order, you agree to provide current, complete, and accurate information.
  • Cash on Delivery (COD) and other payment options are subject to availability and applicable restrictions.

4. Pricing & Payments

  • All prices are in Indian Rupees (INR) and include taxes unless specified.
  • Payments are accepted via secure online methods and (where offered) COD.
  • We reserve the right to modify prices or discontinue products at any time.

5. Shipping, Returns & Refunds

  • Shipping is available throughout India as per the areas listed on our website. Delivery times are estimates only.
  • Return and refund requests must be made in accordance with our Shipping & Returns and Refund Policy.

6. User Conduct

  • Do not misuse the website, violate laws, infringe on intellectual property, compromise security, or post unlawful content.
  • By submitting reviews or content, you grant us a non-exclusive, royalty-free license to use, display, and distribute the content.

7. Intellectual Property

All website content, including logos, images, text, designs, and graphics, is the property of Excellent Online or its licensors, protected under Indian law. Reproduction or unauthorized use is prohibited.

8. Limitation of Liability

To the maximum extent allowed by Indian law, we are not liable for indirect, incidental, or consequential damages from the use or inability to use our services or products.

9. Privacy

Our collection and use of your data are detailed in our Privacy Policy. By using our services, you consent to these practices.

10. Modifications

Excellent Online may update or modify these Terms at any time. Changes will appear on this page with the updated effective date. Continued use implies acceptance of any revisions.

11. Governing Law & Jurisdiction

These Terms are governed by Indian law. Any disputes are subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India.

12. Contact Information

For any queries or clarifications:
Email: support@hooves.in
Phone: +91 8617226267

By using Hooves or making a purchase, you acknowledge that you have read, understood, and agree to these Terms & Conditions.