Shipping & Return Policy

At Hooves, we are committed to providing a smooth and satisfying shopping experience. Below is a detailed overview of our Shipping and Return Policy to help you understand how we manage deliveries, returns, and exchanges.

Shipping Policy

Shipping Methods and Charges

  1. Standard Shipping:
    • Delivery Time: 5–7 business days
    • Shipping Charges: Free on all orders
  2. Cash on Delivery (COD):
    • COD Handling Fee: ₹75
    • Delivery Time: 5–7 business days

Order Processing

  • All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive a confirmation email with tracking details.

Delivery

  • We partner with trusted courier services to ensure timely and secure delivery.
  • Delivery timelines are estimated and may vary based on your location or unforeseen circumstances beyond our control.

Tracking Your Order

After your order is shipped, a tracking number will be shared via email. Use this number to track your delivery status on our website or the courier partner’s platform.

Shipping Restrictions

  • We currently ship only within India.
  • We do not deliver to P.O. boxes or APO/FPO addresses.

Return and Exchange Policy

At Hooves, we prioritize your satisfaction with every purchase. If you are not completely satisfied, you can return or exchange your item within 7 days of delivery, subject to the conditions outlined below.

Conditions for Return or Exchange

  1. Undamaged Product: The footwear must be in its original condition, with no signs of wear or damage.
  2. Original Packaging: All items must be returned in their original packaging, including boxes, bags, and any accessories received.
  3. Tags Intact: All original tags must remain attached to the product.

Return or Exchange Process

  1. Exchange: Free of charge. Size exchanges are allowed (subject to stock availability).
    • Note: Color exchanges are not permitted as we strive to display accurate product colors on our website.
  2. Return: A nominal fee of ₹100 will be deducted from your refund to cover return shipping and processing.

Important Terms

  • Items purchased during a sale or discount will be refunded based on the discounted value at the time of purchase.
  • For Cash on Delivery (COD) returns, the COD fee will not be refunded.
  • If your order includes a free gift, it must also be returned along with the main product for a valid refund.
  • If the returned product fails to meet our quality check criteria, it will be shipped back to the customer.

Undeliverable Orders

Orders may be undeliverable due to the following reasons:
  • Damaged packages during transit.
  • Incorrect or incomplete delivery addresses.
  • No recipient available to accept the delivery.
  • Delivery refusal by the recipient.
In such cases, we will coordinate with you to resolve the issue or process a refund, if applicable. We hope this policy answers all your questions. For further assistance, please reach out to us at: Thank you for choosing Hooves!