Privacy Policy
At Hooves, accessible from www.hooves.in, the privacy of our visitors and customers is one of our main priorities. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your data. By using our website or services, you agree to the practices described in this policy.
If you have any questions or require further clarification, feel free to contact us at:
Email: support@hooves.in
Phone: +91 8617226267
Email: support@hooves.in
Phone: +91 8617226267
Information We Collect Directly from You
When you use our services, we may collect the following information directly from you:- Basic Contact Details: Name, address, phone number, and email.
- Order Information: Billing and shipping addresses, payment details, and order confirmation.
- Account Information: Username, password, and security questions.
- Shopping Information: Items viewed, added to your cart, or saved to your wishlist.
- Customer Support Information: Any data provided during communications with us (e.g., messages sent via our contact forms).
Information We Obtain from Third Parties
We may collect information from third parties to enhance our services:- Vendors and Service Providers: Information from companies that support our website (e.g., payment processors and logistics providers).
- Online Tracking Technologies: Data collected via cookies, pixels, and other tools to track website activity and improve user experience.
How We Use Your Information
Your data is used for the following purposes:- Providing Products and Services:
- Processing orders, payments, and returns.
- Shipping products and facilitating exchanges.
- Managing your account and sending notifications related to your transactions.
- Improving Your Experience:
- Personalizing website content and recommendations based on your preferences.
- Analyzing trends and user behavior to optimize our website and services.
- Marketing and Advertising:
- Sending promotional emails, SMS, or postal communications about products or offers.
- Displaying tailored advertisements on our website and other platforms.
- Security and Fraud Prevention:
- Detecting, investigating, and addressing potential fraud, illegal activity, or account misuse.
- Protecting user accounts and ensuring a safe shopping experience.
- Customer Support:
- Responding to inquiries and providing assistance.
- Gathering feedback to improve our services.
Cookies and Tracking Technologies
We use cookies to:- Enhance your browsing experience.
- Remember your preferences and activities on our website.
- Provide personalized product recommendations.
User-Generated Content
If you choose to leave reviews or post content on our platform, this information becomes publicly accessible. We are not responsible for the privacy or security of information shared in public areas.Children's Privacy
Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided such information, please contact us immediately, and we will take steps to delete it.Your Rights and Choices
- Access and Update: You can access and update your personal information by logging into your account or contacting us directly.
- Opt-Out: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or contacting us.
- Data Deletion: You can request the deletion of your personal data by reaching out to us at support@hooves.in.
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